Policies

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Policies

Allstar Networks, LLC’s main focus is buying, selling and trading networking equipment. We welcome all opportunities to evaluate any network equipment to buy, sell, or trade. All transactions are bound by the following Allstar Networks, LLC company policies.

Customers and Quotes

Allstar Networks, LLC will provide customers with an accurate quote via phone, mail, fax, or e-mail. Quotes and actual price/availability/delivery on all equipment may vary slightly due to the time elapsed between the quote and actual purchase, market supply/demand conditions, inventory status and/or equipment's internal configuration. All equipment is subject to prior sale.

Purchase Orders

Due to the complex nature of the networking business, we require one PO per order from our customers. No order can be processed without a PO.  Customers will receive an invoice via email, mail or fax.  It is the responsibility of the customer to assure the accuracy of the order by carefully reviewing the information on the invoice.

Payment Terms

We ship COD and accept company checks, wire transfers or cashiers checks. We accept VISA/MC/AMEX/Paypal. Net terms are also available upon request.

Note: Customers approved for Net terms are subject to a 12% APR on late payments.
 

Order Cancellation

Once orders are placed, they may not be cancelled without good cause. It is our policy to refuse to do business with customers who cancel orders without good cause, refuse to accept delivery, and do not pay as agreed upon or stop-pay a check written to us for payment of goods/services.

 

Returns and Exchanges

Each VOIP phone, router, and switch goes through a rigorous testing process and comes with a 90-day warranty (extended warranties available).

 

If you are not satisfied with your purchase and it is within 15 days of delivery, and the product was sold from existing inventory, we will accept the return of the working item in the same condition and packaging it was received. After 15 days we will offer a replacement or a refund depending on our stock.

 

All sales are final for special orders that are not from our existing inventory.

 

Returns are subject to a 20% restocking fee. The customer is responsible for any freight charges on all returns. All sales are final. Returns are not accepted without an RMA number and authorization.

 

All physical and/or cosmetic damage must be reported within 24 hours of receipt of equipment or warranty will be voided.

 

Warranty covers DOA equipment or equipment failing to perform to manufacturer's specifications. Warranty does not cover damage and/or misuse due to inappropriate installation and/or operation of the equipment.

Shipping

We ship using via FED-EX, Bax Global, Emery Worldwide, DHL, and UPS.

Each box contains a packing slip, indicating its contents. It is the customer's responsibility to check the items received against the packing slip and notify Allstar Networks, LLC regarding discrepancies immediately within 48 hours upon receipt of the equipment.

All orders are securely packaged using foam, bubble rap, and sturdy cardboard boxes. In the event an item arrives damaged, it is the responsibility of the customer to immediately notify the shipping company within 48 hours.  In the unfortunate event items are damaged, Allstar Networks, LLC will work with the customer and the shipping company to resolve the issue as soon as possible.

Sales Tax

California customers are subject to the sales tax rate for their region. Tax exempt organizations must provide us with sellers permit information when placing an order or sales tax will be charged.

 


VoIP and WiFi Phones
Used Network Equipment

 

 

We currently provide high quality, new and used network equipment from the following well-known manufacturers:

Foundry Networks, Inc.

Foundry Networks, Inc. provides high-performance enterprise and service provider switching, routing, security, and application traffic management solutions including edge and backbone Ethernet switches, Web and content-aware application switches, network-wide security solutions, wireless LAN and access points, wide area access routers and internet provider edge and service provider core MPLS routers. Used Foundry network equipment

 

Nortel Networks

Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges. Used Nortel network equipment

 

Sun Microsystems

Sun Microsystems has a comprehensive line of servers, storage, software and services specifically tailored to meet the needs of the Network Equipment Providers (NEP). Used Sun network equipment

 

Juniper Networks

Juniper Networks’ purpose-built, high-performance IP platforms enable customers to support many different services and applications at scale. Used Juniper network equipment

Cisco Systems

Cisco Systems, Inc. is the worldwide leader in networking for the internet. Used Cisco network equipment

 

Enterasys / Cabletron

Enterasys designs integrated hardware and software solutions that intelligently sense and automatically respond to security threats – and proactively prevent threats from entering networks. Used Enterasys and Cabletron network equipment

 

Brocade

Brocade provides platforms, solutions, and services for connecting, managing, and optimizing IT resources in shared storage environments. Used Brocade network equipment

 

Extreme Networks

Extreme Networks allows seamless growth and expansion without the need for large upgrades. Stackable Summit 10/100 Ethernet switches and the modular and upgradeable BlackDiamond chassis-based switches help expand networks without increasing the number of devices to be managed. Used Extreme network equipment

Hewlett-Packard

HP provides infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. Used HP network equipment

 

Marconi / Fore

Marconi is a multi-regional designer, manufacturer and supplier of telecommunications and information technology equipment and services. Their network technology enables customers to evolve narrowband networks to next-generation broadband networks. Used Marconi network equipment

 

Riverstone Networks

Riverstone Networks provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. Used Riverstone network equipment

 

VOIP Phones and Accessories

Allstar Networks offers VOIP phones and accessories, we are looking to make your transition to VoIP based multi-media communications as inexpensive as possible.. Buy VOIP Phones